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Property operations leader working from a modern multifamily community
PROPERTY OPERATIONS FOR MULTIFAMILY TEAMS

Keep maintenance moving across every property.

Review open work, assign responsibility, track due dates, and record progress with the property and unit in view. Tenant Office keeps the next step clear for your team.

Pilot conversations are currently paused while approved site prerequisites are prepared. Explore the workflow with illustrative examples; no resident information is needed.

Open work

across your properties

Clear responsibility

with assignees and due dates

Recorded progress

with source and status context

The Tenant Office platform

From scattered activity to coordinated performance.

One shared operating layer connects the record, the work, and the outcome—so teams can spend less time interpreting status and more time improving it.

Illustrative workspace · example data, not customer results. This is a static illustration, not an interactive workspace.

TENANT OFFICE / PORTFOLIO

Today · Portfolio brief

Good morning, Sam

Three portfolio signals need your attention.

Review signals

Occupancy

94.8%+1.2%

Collected

$842K96%

Open work

142 urgent

Portfolio occupancy

Performance by property

This month
Harbor Point97%
Juniper Row94%
Alder House89%

Highest impact

Two work orders are overdue and need review.

Review open work

Leasing

Manage resident leases, renewals, move-outs, and staff-reviewed student application handoffs.

Maintenance

Review requests, assign staff responsibility, and record status changes with property and unit context.

Closeout & evidence

Work orders close only with the required evidence attached, uploaded by maintenance-scoped roles.

Status in one tap

One-tap status updates keep the queue current without a coordination call.

Property operations team coordinating plans and maintenance work

Illustrative work queue

Two work orders are overdue. Review their assignees and next steps.

A system of attention

See what is urgent, overdue, or waiting on a teammate.

Review open work by priority and due date. Follow each item into its property, unit context, assignment, and recorded history.

Open work and overdue items in one view
Clear owners, due dates, and source links
Linked records and recorded progress for staff review
Next-owner lines make responsibility visible
Closeout blocked until required evidence is attached
Portfolio CSV exports with import provenance retained

Pilot conversations are currently paused while approved site prerequisites are prepared. You can explore the workflow and its boundaries here.

Explore the workflow

Pilot pricing

Fixed pilot pricing, agreed up front.

Pilot pricing is shown for planning. Conversations are currently paused while required site details are prepared; there is no public self-service signup.

$149per organization, per month

Billed in U.S. dollars. This pricing is fixed for the duration of the pilot. After the pilot, any pricing change is communicated with 30 days notice and requires separate acceptance.

Sales-assisted onboarding

The first property is imported and reconciled before broader imports. Migration scope is assessed and quoted separately for each organization.

Pilot portfolio range

The pilot is designed for portfolios of approximately 200–2,000 units. Larger portfolios may experience performance limitations.

Explore the workflow

Terms are confirmed with each pilot organization before access is provided. No payment or commitment is required to start the conversation.

Resident service

Keep the resident request in context.

Connect the service record to the resident, lease, and property. Staff can review requests and recorded progress without losing the context of the original issue.

Communication records

Keep drafts and externally recorded delivery evidence with the work.

Lease context

Review the resident and lease records behind a service request.

Recorded progress

Review request status and the history recorded by your team.

Scoped access

Organization-managed permissions control access to the workspace.

Provider messaging, resident payments, signatures, and visit scheduling are not included in this workflow.

Resident using a mobile service experience in a welcoming apartment lobby
SERVICE RECORD

Kitchen sink request

Illustrative request · example data

Data & access

Keep the record and its context together.

Workspace roles determine which records staff can access and update. Work orders retain recorded progress, and imports carry provenance with reconciliation reports for inventory, residents/leases, and opening balances.

Scoped

Workspace records are scoped to your organization.

Traceable

Work order history includes recorded changes and timestamps.

Reviewed

Staff review supporting records before recording decisions.

Accessible

Staff and resident surfaces are tested against WCAG 2.2 AA in the automated browser suite.